About Us
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The Best Way Out is always through.
At IGH, we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives. From accessing assistance to adjust to life after sustaining an injury, acquiring a short- or long-term illness or disability, IGH provides the solutions, services and support to help you create the life you really want.
Our Vision
“Empower people with disabilities to be Independent in both social and economic setups and Deliver a quality service for the participants and their families”.
Our Mission
“At In Good Hands Occupational Therapy Pty Ltd, our vision is to empower and enrich the lives of individuals with disabilities. We are dedicated to deliver exceptional and effective disability services, with a steadfast belief that every person we care for matters deeply. Our comprehensive range of services is designed to make a meaningful difference in the lives of those we serve. Our mission is clear: to facilitate a life that is easier, fairer, and more inclusive for each of our participants. We are committed to fostering independence and progression within a safe and inclusive environment. At our core, we prioritize the participant, striving to create opportunities and a sense of belonging within their own communities. In Good Hands Occupational Therapy Pty Ltd was founded with a singular purpose — to provide disability services that prioritize the well-being and aspirations of our participants. We are unwavering in our commitment to creating a future where individuals with disabilities can thrive, achieve their goals, and be active contributors to society. Our dedication to a safe and non-discriminatory environment underscores our belief that every person deserves the chance to lead a fulfilling life.” This revised version condenses the original text into a more concise and impactful vision statement, emphasizing the company’s commitment to empowering individuals with disabilities and creating a better future for them.
Respect
We respect people’s decisions, opinions and views.
Honesty
We are trustworthy and tell the truth to keep our promise to you.
Passion
We have a passion to our work ethics. Every member of staff is passionate about his work and takes the participant as part of the family.
Development and Improvement
We will identify, with your help, where we can develop projects. We always work to improve our services and to uphold the Service Standards. Your feedback is always valued.
Safe and Harmonious working environment
We offer a workplace that provides support, guidance and acceptance to staff and participants.
Privacy and Confidentiality
This is of utmost importance as outlined in our Privacy and Confidentiality Policy and Procedure.
Our Values
INTEGRITY
Integrity is the foundation of all we do.
It is a constant. Those with whom we work, live, and serve can rely on us. We align our actions with our words and deliver what we promise. We build and strengthen our reputation through trust. We do not improperly influence others or let them improperly influence us. We are respectful and behave in an open and honest manner. In short, the reputation of the Company reflects the ethical performance of the people who work here.
EXCELLENCE
We set and achieve ambitious goals.
The quality of our services reflects the power of IGH—the pride we take in what we do and what we make possible. We are passionate about people, process, and service excellence. We are determined to serve our clients through innovation, continuous improvement, an intense focus on client needs, and a dedication to meet those needs with a sense of urgency. For us, Excellence is not only a value; it is a discipline and a means for making the world a better place.
COMMITMENT
The Power of Responsibility
We embrace our responsibilities.
Individually and collectively, we make meaningful commitments—first to each other, and then to those with whom we work, live and serve. We understand and focus on the needs of our customers. We are global citizens and responsible members of our communities who are dedicated to safety, care for our environment and manage our business ethically. We know it is both our duty and our honor to carry the IGH heritage forward.
TEAMWORK
We help each other succeed…
We are a team, sharing our unique talents to help those with whom we work, live, and serve. The diverse thinking and decision-making of our people strengthen our team. We respect and value people with different opinions, experiences, and backgrounds. We strive to understand the big picture and then do our part. We know that by working together, we can produce better results than any of us can achieve alone.